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Shipping and Returns Policy

Shipping

Shipping time is 3-4 business days. 

Our shipping rates depend on the total weight and cost of the order.
The final shipping cost will be displayed during checkout.

United States - Standard Shipping 

0.0 lb – 2.2 lb - $5.00

2.2 lb – 4.4 lb - $7.25

4.4 lb – 6.6 lb - $10.50

6.6 lb – 25.0 lb - $12.75

25.0 lb – 100.0 lb – Free

All orders $50 or over ship free regardless of weight. 

Canada and Mexico - Standard Shipping 

0.0 lb – 5.0 lb - $8.00

5.0 lb – 25.0 lb - $18.00

All orders $50 or over ship free regardless of weight. 


Returns

If you would like to cancel an order or return an item already delivered, please contact us as soon as possible at support@pioneerbrushusa.com for instructions.

All goods will be fully refunded if they are returned to us unused, in their original condition and with their original packaging within 7 working days of receiving your delivery. Customers must make their own arrangements for returning such goods at their own cost.

You should ensure that items are properly packaged and insured against loss and damage before returning them, together with a copy of your invoice and a letter explaining that you would like a refund. We cannot accept any responsibility for items that are lost, or damaged upon arrival at our premises.

At this time, we do not offer exchanges.

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